Position title
Customer Success Manager
Description

We are currently seeking a customer-centric, energetic, and highly-motivated team player to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Finance.

Responsibilities
  • Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
  • Work with customers to ensure they are leveraging our product(s) effectively and finding value in our services
  • Become an expert in our product(s) and educate customers on the use and benefits of our products
  • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
  • Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Maintain a revenue base by managing account retention and renewal
  • Drive upgrade revenue through increased product adoption and increased usage
Qualifications
  • Bachelor's degree (Preferred) and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
  • Possess strong phone, written and verbal communication skills with excellent presentation skills
  • Confident, high energy, self-motivated and a true team player
  • Experience working with senior and executive level customer contacts
  • Demonstrated ability and desire to work and excel in fast-paced environment
  • Excellent multitasking and project management skills
  • Understanding of cloud applications (Office 365, G-Suite, Drop Box, Salesforce) is desired as well as desire learn new technologies
  • Knowledge of cloud security is desired
  • Ability to understand and articulate cyber security related concepts
  • Well-organized, with a high attention to detail and ability to prioritize
  • Proficiency with MS Office
  • Experience with ChurnZero or Gainsight, and Salesforce or HubSpot a plus
Employment Type
Full-time
Job Location
Remote work from: USA
Date posted
November 10, 2021
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Position: Customer Success Manager

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