Junior Customer Success Manager

USA - Remote

Jr. CSM Position

Minimum of 1 year of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
Possess strong phone, written and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated and a true team player
Demonstrated ability and desire to work and excel in fast-paced environment
Excellent multitasking and project management skills
Understanding of cloud applications (Office 365, G-Suite, Drop Box, Salesforce) is desired as well as desire learn new technologies
Knowledge of cloud security is desired
Ability to understand and articulate cyber security related concepts
Well-organized, with a high attention to detail and ability to prioritize
Proficiency with MS Office

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging our product(s) effectively and finding value in our services
Become an expert in our product(s) and educate customers on the use and benefits of our products
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal for our lower tier customers
Drive upgrade revenue through increased product adoption and increased usage

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