About the Role
We are looking for a technical and customer-centric Strategic Success Engineer. You'll serve as the technical subject matter expert, guiding both current and prospective customers through the sales cycle and ensuring their success post-deployment. Your responsibilities span the entire customer lifecycle, from developing tailored Success Plans to driving product adoption and mitigating churn risks. By proactively engaging with customers and partners, you'll facilitate understanding of our product features and industry best practices. Internally, you'll advocate for customer needs and collaborate cross-functionally with Engineering, Product, Sales, and Marketing teams.
To excel in this role, you will need strong communication skills with a solid understanding of the cybersecurity ecosystem and network architecture. If you're motivated and thrive in a fast-paced environment, this role offers an exciting opportunity to make a significant impact and drive the success of our customers and partners.
About Us
Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally.
Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world.
Coro’s AI enabled Modular Cybersecurity Platform is the only one in the industry specifically designed to provide Mid-Market customers with scalable and affordable “enterprise grade” protection for all of their priority threat vectors.
Responsibilities
- Serve as the technical subject matter expert (SME), offering product guidance to both current and prospective customers and partners.
- Own and execute the technical aspect of the sales cycle, collaborating closely with the Sales team.
- Lead the complete customer lifecycle, from successful deployments through adoption and retention phases.
- Own and drive a Success Plan for our customers and partners ensuring product adoption and value extraction.
- Take ownership of the assigned Book of Business, actively mitigating churn risks, and identifying growth opportunities.
- Drive consumption and adoption of products with proactive customer engagement and enablement regarding the product’s features and industry best practices.
- Represent the voice of our customers internally with Engineering Product, Sales, and Marketing teams.
Skills and Experience
- Experience in technical customer success, solution engineering, sales engineering, or a similar role.
- Strong communication skills, ability to clearly articulate technical issues to both technical and non-technical audiences and explain their impact on business.
- Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
- Knowledge of the cybersecurity ecosystem, including risk-based security assessments, frameworks, and regulations.
- Analytical approach to problem solving, curiosity, and a robust sense of ownership over all projects and tasks.
- Understanding of information security and privacy. Experience with network architecture, SASE technology, VPN solutions, and authentication protocols- a HUGE advantage.
- High motivation and aptitude to work in a fast paced and dynamic environment.
- Proficiency in English required; Additional European languages- a huge advantage!
Job Benefits and How We Work
- Unlimited vacation days, Sick Days, and 10 Paid Holidays
- Robust benefits package includes medical, dental, vision (80-90% company paid), HSA with contribution, FSA, 401k with company match, company paid STD & LTD, company paid life & AD&D, pet insurance and Paytient.
- Essential Technology and Marketing
- World class product
- This role is hybrid in our Chicago or New York office
- #LI-Hybrid
What to Expect in the Interview Process:
- 30-minute Phone interview with our Recruiting Team
- 45-minute Zoom interview with hiring manager/Director of Customer Success
- Professional assessment
- 45-minute Zoom interview with Customer Success Team Leader and Director of Sales Engineering
- 30-minute Zoom interview with our People Team
