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Support Engineer

USA - Remote

Responsibilities

·      Support current customers’ ongoing issues and questions in a timely and professional manner

·      Provide technical assistance to Customer Success team throughout customer journey

·      Ability to work independently and team collaboratively in a fast-paced environment

·      Coordinate the work with Sales, R&D, and Operations teams

Qualifications

·      Bachelor’s Degree in Computer Science or a related field or equivalent experience

·      5+ years of experience in a similar role

·      Strong presentation skills with the ability to communicate professionally in written responses to emails, RFPs, and when submitting reports

·      Knowledge of Cloud Services such as Office 365, G-Suite

·      Knowledge of IT Systems, Cybersecurity-focused experience a plus

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