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IT Support Specialist

Chicago, USA

About Us and the Role

We are looking for a talented, passionate, and motivated IT Support Specialist.   

 

Coro is the fastest-growing security company for small and medium businesses (SMBs) in the US. We provide security-as-a-service for SMBs powered by AI and Cloud with a cloud security platform that protects private data stored in the cloud. 

  

So, if a company is using Office365, Google Drive, Or Dropbox, Coro makes sure that data stays secure through multiple layers of protection. We are one of only a few companies in the world providing this service. 

 

We recently wrapped up our Series C, where we secured $100M in funding for our Cybersecurity Software Solutions. Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL. As a global organization, Coro gives you the ability to work with people and teammates from across the world.   

 

The IT Support Specialist will be the focal point in assisting our employees. Most responsibilities will include resolving product and IT problems.  

 

Come be a part of expanding the Coro Team! 

Responsibilities

  • Provide internal customer support to Coro employees 
  • Become an expert with our internal systems and our products - capable of delivering meaningful recommendations, troubleshooting, etc.  
  • Find technical solutions for employees 
  • Manage the resolution process using our ticketing system  
  • Document troubleshooting procedures in our knowledge base 
  • Provide help desk assistance to our US team of employees 


Skills and Experience

  • Minimum of 2 years in an IT internal support role 
  • Hands-on experience in the following: 
  • Windows 10 and 11 endpoint imaging, deployment, and troubleshooting  
  • MacOS endpoint management 
  • Office365 management and troubleshooting  
  • G-Suite management and troubleshooting 
  • Active Directory, PowerShell and GPO - desirable 
  • Security products deployment and management (endpoint protection, email protection, access control, etc.)  
  • SSO/IdP systems like OneLogin, Okta, or equivalent  
  • Mass deployment systems (Datto, JAMF, etc.)  
  • Knowledge of Firewalls and VPNs – desirable 
  • Cyber-security industry background preferred 
  • Excellent verbal and written communication skills 
  • Excellent interpersonal and customer service skills 
  • Excellent organizational skills and attention to detail


Job Benefits and How We Work

  • Vacation Days, Sick Days, and 10 Paid Holidays 
  • Eligibility for healthcare, dental, vision, and HSA benefits through our benefits partner Tri-Net 
  • Eligibility for a 401K program, with company matching 
  • Eligibility for equity/stock options 
  • Cell phone reimbursement 
  • Work-Life Balance that is encouraged and promoted within our culture and leadership 
  • Growth opportunities  
  • World class product  
  • This position is in our downtown Chicago office. Must be willing to be in the office to support the in-office staff.  


What to Expect in the Interview Process:

  • Phone Screen-30 minutes with our Recruiting Team 
  • Virtual Interview-45 minutes with Hiring Manager 
  • Virtual Interview-45 minutes with VP of Operations 
  • Integrity Assessment  


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