IT Tier 2 support engineer
About The Position
Coro is the fastest-growing security company for small and medium businesses (SMBs) in the US. We provide security-as-a-service for SMBs powered by AI and Cloud with a cloud security platform that protects private data stored in the cloud.
So, if a company is using Office365, Google Drive, Or Dropbox, Coro makes sure that data stays secure through multiple layers of protection.
We are one of only a few companies in the world providing this service.
Coro is looking for an IT Tier 2 support engineer who will be the focal point for assisting our customers and employees resolve product and IT problems.
Requirements
· Minimum 2 years of experience as an IT Specialist
· Hands-on experience in the following:
- Windows 10 and 11 endpoint imaging, deployment, and troubleshooting
- MacOS endpoint management
- Office365 management and troubleshooting
- G-Suite management and troubleshooting - desirable
- Active Directory, PowerShell and GPO
- Security products deployment and management (endpoint protection, email protection, access control, etc.)
- SSO/IdP systems like OneLogin, Okta, or equivalent
- Mass deployment systems (Datto, JAMF, etc.)
- Knowledge of Firewalls and VPNs - desirable
- Networking
· Team player
· Excellent written and verbal communication skills
Responsibilities
- Provide tier 2 support to Coro customers
- Be an expert in our products - capable of delivering meaningful recommendations, troubleshooting, demonstrations, etc.
- Find technical solutions for the specific needs of our customers
- Manage the resolution process using our ticketing system
- Liaison customer needs to our R&D
- Document troubleshooting procedures in our knowledge base
- Help train and educate the Tier 1 support team where there are knowledge gaps
- Work with support and engineering teams to improve our existing support infrastructure
- Provide helpdesk assistance to our US team of employees